Privacy Policy

Leader Guide Website & Portal

Effective 10 September 2025

Nicolson Pty Ltd trading as Leader Guide (ABN 93 683 699 416) (“Leader Guide”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your information when you use our services, website, Coaching Portal and Leader Hub.

1. What information we collect

We may collect the following types of personal information:

Name, business name and contact details (email, phone, address).
Payment information (processed securely by third-party providers, not stored by us).
Coaching information such as session notes, goals, and progress updates.
Login details for our platforms (Google account email for Leader Hub, login credentials for Coaching Portal).
Website browsing data including cookies, usage data, and analytics.

2. How we collect your information

We collect information directly when you:

Sign up for coaching or consulting services.
Provide your details to access the Coaching Portal or Leader Hub.
Contact us by email, phone, or through our website.

We also collect information automatically through cookies and analytics tools when you visit our website.

3. Why we collect your information

We collect, hold and use your information to:

Provide coaching and consulting services.
Give you access to our Coaching Portal and Leader Hub.
Process payments and manage your account.
Improve our tools, resources and services.
Meet our legal and regulatory obligations.

4. How we store and protect your information

Your information is stored securely using trusted cloud providers including Google Workspace and Copilot.app. Access is restricted to authorised staff only.

We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.

5. Disclosure of information

We may share your information with:

Service providers who help us deliver our services (e.g. Copilot for the Coaching Portal, Google for Leader Hub, Stripe for payment processing).
Professional advisers (accountants, lawyers) where necessary.
Government authorities where required by law.

We do not sell or rent your personal information to third parties.

6. Overseas disclosure

Some of our providers (such as Google and Copilot) store data in overseas data centres. We take reasonable steps to ensure their privacy and security standards align with Australian requirements.

7. Access and correction

You may request access to the personal information we hold about you, or request correction if you believe it is inaccurate or incomplete. Contact us at: support @ leaderguide.com.au